SINNAD Call Center is built on agile microservices architecture that allows it to run its environment in actual high availability in which clients will be uniquely positioned to enhance their sustainable customer value by developing superior solutions focused on global best practices and essential citizen services experience. Not limited to inbound outbound channels, it simplifies managing the customer relationship using various channels such as IVR self-services, email, auto dialer, call back, social channel, chat bot, voice bot and AI Predictive engagement which ensure a complete customer engagement and communication solution enabling a unique banking experience.

As a trusted advisor, SINNAD blends individualized services with a global, standardized delivery model. This model consistently increases client satisfaction, improves operational efficiencies and drives brand value. Creating maximum value for our clients and building customer brand loyalty has made SINNAD the leading Customer Service provider in Bahrain and the region.

SINNAD Call Center offers a unique value proposition:
a. Improve your customer service
b. Utilize SINNAD call center to manage business complexity
c. Improved Operational Control with Inbound Call Center
e. Enhanced Operations with Outbound Customer Service
f. A reduction in operating expenses
g. Constant Fraud Monitoring utilizing Rule Based Monitoring or Behavior Monitoring