SINNAD provides a full ATM solution that includes driving of the ATMs, 24/7 monitoring of the ATMs, authorising ATM transactions, and switching them to the various issuer hosts.
The service includes:
24/7 emergency service
ATM network monitoring
ATM monitoring through event notification
Terminal key management
ATM reconciliation reports
We provide step-by-step support and consultation in the implementation of ATM services:
Consultancy service for communicating with ATM vendors
ATM vendor selection: Support in the evaluation of ATM models and the respective protocols; we can work with a wide range of compatible ATM vendors and models
ATM scenario development: preparation and testing of screens and scenario workflows, configuration of full EMV states for all transaction flows for On-Us and Not-On-Us acquiring
Terminal certification: SINNAD assists the financial institution in obtaining terminal integration and interoperability certification by helping you to carry out full test cases and submit compliance reports to ensure that the ATM terminals are in line with payment system standards mandates
Post-implementation monitoring: ATM event notifications and connectivity monitoring by SINNAD Customer Support.
By installing easy-to-use automated terminals, the financial institution will be able to offer cardholders access to financial and non-financial services 24 hours a day, 7 days a week. The financial institution can avoid long lines at the branches and extend their services to remote locations.