SINNAD offers the financial institutions a 24 hours support. Our Customer Support Unit provides assistance for the daily operations through a dedicated Service Desk platform consisting of technical system troubleshooting, Electronic Financial Transaction (EFT) investigation, administrative procedures and standard configurations for all card processing products, and additional configuration applications.
SINNAD’s Support Unit monitors the online transaction processing, hardware and application resources 24/7. The teams are ready to assist the financial institution in any emergency and can be contacted directly. SINNAD has 3 levels of technical support working behind the scenes to resolve issues. The issues are prioritised, and in cases where the issue at hand requires configuration changes or some controls to be implemented to ensure smooth functioning, other specialised teams are brought to the immediate aid.
The Implementation Team is known for their “make it happen” enthusiasm and their commitment to making sure that any business idea work in practice. The Implementation Team also provides advanced support and consultancy services to ensure that the financial institution meets the regulations and mandates imposed by governments, central banks, regulators, local and International Payment Schemes, vendors, suppliers, and other entities.
The Operations Team stand firmly behind the stability and performance of SINNAD’s systems. The strength of our teams is founded on their solid knowledge and experience of our card processing platform, the Payment Schemes Rules and Regulations, and their proven ability to create compatible interfaces and integrated systems.